Returns Policy & Refunds
FREE standard UK delivery (Royal Mail 2nd Class) will be applied to all orders over £20.
Please note that your basket contents must amount to £20 in value once a discount code has been applied to qualify for free UK delivery.
Please note this offer is restricted to private customers and cannot be applied to any wholesale orders.
A discount code is not required to activate free shipping providing Your order is over £20
We ship UK orders within 3 working days after an order is placed. All standard deliveries will be sent Royal Mail 2nd Class and can usually be expected within 2-4 business days.
Wholesale or high value orders will be sent with either FedEx or DPD Local on either a 48hr or overnight service. Tracking details will be sent to you once your order has been despatched.
You will receive a despatch confirmation email once your order leaves us. If you need your order urgently please get in touch prior to ordering and we'll do our best to accommodate.
NwCo. is not responsible for delivery delays arising from Postal or other strike action
Promotional codes may be issued from time to time. They can be applied to all private orders, regardless of value.
Exclusions may apply to some promotions.
Personal Discount Codes Do not apply on top of Black Friday / Seasonal Sales events
SEASONAL SALES EVENTS
NWCO reserve the right to hold online sales events where at such time we may reduce our products for special events.
Seasonal sell off products may be reduced periodically to make way for new stock
Sales Event prices DO NOT apply to wholesale supply stock sold by NWCO.
We do not ship outside the U.K at present.
REFUNDS & RETURNS
We hope that you'll be thrilled with your products when they arrive but if anything isn't right we are on hand to help. Contact us on email@example.com for assistance and we'll get back to you promptly.
We take every care to ensure your products are properly protected during transit but appreciate that very occasionally damages may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery. We sadly cannot refund or replace items that have been used.
You are welcome to exchange your product for another item of the same size and price within 30 days of purchase. The buyer is responsible for the delivery cost on all returned items.
For any other enquiries or queries please contact us on firstname.lastname@example.org