Product Safety

Ensuring the safe and proper use of our products is our number one priority and we advise you follow the below steps. 

  • Never leave  burning wax unattended
  • Never burn wax for longer than 3 hours at a time
  • 3 Hour tealights should be used to burn our wax melts - do not use longer burning varieties.
  • Burn out of reach of children and pets
  • Always leave at least 10cm between burning candles
  • Do not burn wax on or near anything that can catch fire
  • Do not place candles or  in a draught
  • Trim wick to 4mm before lighting container candles
  • Don’t burn a candle all the way down. We recommend leaving 5mm of wax in the container
  • Always snuff out the candle. Do not blow out
  • Keep the wax pool clear and clear of matches and other debris to avoid flaring

You can find safety instructions and CLP with Your purchase. 

Please contact us for any further advice and we will be happy to help..

 

Contact Information.

Telephone & Whatsapp - 07418609393

Email: hello@nunthorpewaxco.com

For Socials and Whatsapp please click on the Icons in the page footer...

 

 

UK DELIVERIES 

FREE UK delivery (Royal Mail 2nd Class) will be applied to all orders over £20. 

*Postage cost does not count towards £20 total in basket

**Please note that your basket contents must amount to £20 or over in value once any discount code has been applied to qualify for free UK delivery.

Note this offer is restricted to private customers and cannot be applied to any wholesale orders. 

A discount code is not required to activate free shipping providing Your order is over £20

 

We ship UK orders within 3 working days after an order is placed. All standard deliveries will be sent Royal Mail 2nd Class and can usually be expected within 2-4 business days.

Large Wholesale or high value orders can be shipped by courier - Tracking details will be sent to you once your order has been despatched. 

You will receive a despatch confirmation email once your order leaves us. If you need your order urgently please get in touch prior to ordering and we will endeavour to accommodate.

NwCo. is not responsible for delivery delays arising from Postal or other strike action

 

PROMOTIONAL CODES

Promotional codes may be issued from time to time. They can be applied to all private orders, regardless of value. 

Exclusions may apply to some promotions.  

Personal Discount Codes Do not apply on top of Black Friday / Seasonal Sales events

 

SEASONAL / FLASH  SALE EVENTS

NWCO reserve the right to hold online sales events where at such time we may reduce our products for events and flash sales.

Seasonal sell off products may be reduced periodically to make way for new stock

Sales Event prices DO NOT apply to wholesale supply stock sold by NWCO.


INTERNATIONAL DELIVERIES

We do not ship outside the U.K at present.


REFUNDS & RETURNS

We hope that you'll be thrilled with your  products when they arrive but if anything isn't right or You are unsatisfied in any way, we are on hand to help. Contact us on hello@nunthorpewaxco.com or 07418609393 for assistance and We will get back to you promptly to resolve the matter..

We take every care to ensure your products are properly protected during transit but appreciate that very occasionally damages may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery.  


You are welcome to exchange your product for another item of the same size and price within 30 days of purchase. The buyer is responsible for the delivery cost on all returned items.
For any other enquiries or queries please contact us on hello@nunthorpewaxco.com


Thanks NwCo.